New Delhi : Marking a significant milestone in modernising postal service for the youth, Indian Institute of Management Lucknow hosted the inauguration of Uttar Pradesh’s first Gen-Z post office on its campus today,19th December 2025. The event was graced by the esteemed presence of Prof. M. P. Gupta, Director, IIM Lucknow, along with Shri Pranav Kumar, Chief Postmaster General, U.P. Circle, and Shri Sunil Kumar Rai, Postmaster General HQ Region, Lucknow.
Designed to resonate with the preferences of Gen-Z, the newly launched post office features:
- Indian Post Payment Bank services (a QR code-based payment system)
- Automated parcel packaging and booking units
- End-to-end package tracking with real-time updates
- Aadhaar enrolment and update services
- Free high-speed Wi-Fi enabled space with cafeteria
Speaking during the event, Prof. M. P. Gupta, Director, IIM Lucknow, said, “Prior to the internet era, letters were the primary means of communication, and India Post enabled this. Today, technology and tracking systems have the potential to make services more efficient. We are glad to have the first Gen-Z post office in the state, and I am confident it will benefit the IIM Lucknow community at large.”
A unique service being offered by the newly inaugurated post office is a packers and movers facility for IIM Lucknow students. This service enables students to transport their belongings directly from their hostels to their homes at half the cost charged by private sector service providers after they complete their course on campus.
Speaking during the event, Shri Pranav Kumar, Chief Postmaster General, U.P. Circle, said, “Designed to attract and bring the youth into the postal system, this post office is the first-of-its-kind in Lucknow. Equipped with high-tech facilities, it caters to the needs of the new generation. We aim to engage with the young generation and make them experience the modern postal services. Under this initiative, we are also involving the youth to provide input in the design process at different locations, ensuring their perspectives shape the future of our post offices.”
The initiative aligns with India Post’s transformative vision and introduces a fresh, experiential approach to postal services, specially curated for young citizens, students, and digital natives.
Highlighting the initiatives being taken by India Post, Shri Sunil Kumar Rai, Postmaster General HQ Region, Lucknow, said, “Under the guidance and support of Hon’ble Union Minister of Communications, Shri Jyotiraditya Scindia, with the launch of this Gen-Z post office, we aim to make the postal system smarter and more approachable. Through innovations like trackable consignments and streamlined delivery processes, we are confident that the new facility will provide more transparent and youth-friendly services.”
The launch of the Gen-Z post office at IIM Lucknow is part of a broader initiative by India Post to reimagine and create modern, interactive postal services across the country that better serve younger generations while preserving the legacy of India’s postal network.
Uttar Pradesh has a total of 125 post offices in the state. Other than the post office inaugurated at IIM Lucknow campus, units at Lucknow University, Sainik School, Sarojini Nagar, and Babasaheb Bhimrao Ambedkar University, have also been declared Gen-Z post offices.
Building on its pilot launch of a Gen-Z-themed post office at Indian Institute of Technology Delhi and its subsequent expansion to university campuses in Kerala and Andhra Pradesh, India Post has now brought the initiative to Uttar Pradesh with the inauguration of the state’s first Gen-Z post office at Indian Institute of Management Lucknow on December 19, 2025.
Designed to align postal services with the expectations of digital-native students, the facility offers QR-based India Post Payments Bank services, automated parcel booking, real-time tracking, Aadhaar services, high-speed Wi-Fi and even a low-cost packers-and-movers option for students-underscoring India Post’s broader push to modernise its legacy network and make it more relevant, accessible and youth-friendly across campuses nationwide.
